Frequently Asked Questions (FAQ)

1. What types of flooring do you offer?

At Melbourne Carpet Flooring (MCF), we offer a wide range of flooring options including wall-to-wall carpets, timber flooring, vinyl flooring, hybrid flooring, laminate flooring, wall profile and commercial flooring. Our products come in various styles and finishes to suit any design preference.

2. Do you provide installation services?

Yes, we provide professional installation services for all types of flooring we sell. Our experienced team ensures that your new floor is installed correctly and efficiently.

3. Can I see samples before making a decision?

Absolutely! We understand the importance of seeing and feeling the product before making a purchase. You can visit our showroom, or if you can’t come to us, we offer a mobile showroom service that brings the samples to your doorstep.

4. What is the process for getting a quote?

Getting a quote from MCF is simple. You can either fill out the form on our website or contact us directly at 1300 151 551. Provide us with the details of your project, and we will get back to you with a detailed quote.

5. How long does it take to install new flooring?

The installation time can vary depending on the type and size of the flooring project. Typically, most installations can be completed within a few days. We will provide you with a more accurate timeline once we assess your specific needs.

6. Do you offer any warranties on your products?

Yes, all our products come with manufacturer warranties. The specific warranty details depend on the type of flooring and the manufacturer. We can provide more information on warranties when you select your product.

7. Can you help with floor preparation and leveling?

Yes, we offer comprehensive floor preparation services, including leveling and removing old flooring if necessary. Proper preparation is crucial for ensuring a smooth and long-lasting installation.

8. Are your products eco-friendly?

Many of our products are eco-friendly, including options that use sustainable materials and low VOC adhesives. We can help you choose the most environmentally responsible flooring options for your home or business.

9. What payment options do you accept?

We accept various payment options, including credit cards and bank transfers. Please contact our team for more details on financing options.

10. How can I contact Melbourne Carpet Flooring?

You can reach us by phone at 1300 151 551 or visit one of our showrooms. Additionally, you can send us a message through the contact form on our website, or email us to [email protected] and we will get back to you promptly.

11. Do you offer commercial flooring solutions?

Yes, MCF offers a wide range of commercial flooring solutions suitable for offices, retail spaces, hospitality, and other commercial environments. Contact us for more information on our commercial flooring options.

12. Can you assist with custom flooring designs?

Yes, we can help create custom flooring designs to meet your specific requirements. Our team can work with you to develop a unique flooring solution that matches your vision and needs.

13. What is the difference between hybrid flooring and vinyl flooring?

Hybrid flooring combines the best features of laminate and vinyl flooring, offering a waterproof and highly durable option with a realistic wood look. Vinyl flooring is also waterproof and comes in a variety of styles, but hybrid flooring generally offers better durability and comfort underfoot.

14. Is it possible to install new flooring over existing tiles?

Yes, in many cases, new flooring can be installed over existing tiles. Our team will assess your current flooring to ensure proper adhesion and a smooth finish.

15. How do I maintain my new flooring?

Maintenance requirements vary depending on the type of flooring. Generally, regular sweeping or vacuuming and occasional mopping with a suitable cleaner will keep your floors looking great. We can provide specific maintenance tips for your chosen flooring type.

16. Do you offer any promotions or discounts?

Yes, we frequently offer promotions and discounts on various flooring products. Visit our website or contact us directly to learn about our current specials.

17. What is the lifespan of your flooring products?

The lifespan of our flooring products varies depending on the type and level of usage. For example, high-quality carpets can last 10-15 years, while timber flooring can last decades with proper care. We can provide more details based on the specific product you choose.

18. Do you provide after-sales support?

Yes, we offer comprehensive after-sales support to address any questions or concerns you may have after your flooring is installed. Our team is here to ensure your satisfaction.

19. How do I prepare my home for a flooring installation?

Before installation, we recommend clearing the area of furniture and personal items. Our team will provide specific instructions based on your project to ensure a smooth installation process.

20. Can I install flooring myself, or do I need a professional?

While some flooring types can be installed by DIY enthusiasts, we recommend professional installation to ensure the best results and to maintain warranty coverage. Our experienced installers can handle the job efficiently and correctly.

21. What areas do you service?

We service all suburbs around Melbourne, including Docklands and CBD. Our familiarity with local regulations and body corporate requirements ensures smooth installations in these areas.

22. How do I request a sample?

You can request a sample by contacting us through our website or by calling us at 1300 151 551. We will arrange for the samples to be delivered to you or brought by our mobile showroom.

23. What should I do if I have allergies?

We offer hypoallergenic flooring options, such as certain types of vinyl and hardwood. Our team can help you select a product that minimizes allergens and creates a healthier environment in your home.

24. Do you offer flooring for rental properties?

Yes, we provide durable and cost-effective flooring solutions suitable for rental properties. Contact us to discuss the best options for your rental property.

25. How do I clean and maintain carpet flooring?

To maintain your carpet flooring, vacuum regularly, clean spills immediately, and consider professional cleaning every 12-18 months. We can provide more detailed care instructions based on the type of carpet you choose.

26. What are the prices of your carpet and flooring options?

The prices of our carpet and flooring options vary depending on the type, style, and quality of the product. For a detailed price list, please contact us directly or visit our website. We also offer special prices and promotions on selected products, so be sure to ask about our current deals.